Responsible Gaming

Gambling involves risk, and there is no guaranteed way to predict an outcome or secure a profit. Every bet or game result is uncertain. Previous results do not determine future results, and a losing run does not mean that a win is due. Systems, strategies and personal beliefs cannot remove the chance of losing money.

Treat gambling as a paid entertainment activity. Decide in advance how much money and time you are comfortable spending, and stop when you reach those limits. Do not use money set aside for rent, mortgage payments, bills, food, education, medical needs or other essential expenses. You should also avoid gambling with borrowed money, credit that you cannot repay, or funds needed by family members.

Practical habits for safer gambling

• Set a spending limit before you begin and keep your gambling within that amount.
• Set a time limit and take regular breaks away from the website or app.
• Keep a record of deposits, bets and losses so you have a clear view of your activity.
• Never chase losses by increasing bet sizes or continuing to play after reaching your limit.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
• Avoid making important financial decisions while gambling or immediately afterwards.
• Keep your gambling account private and do not allow other people to use it.
• Balance gambling with work, study, family, friends, exercise and other interests.
• Remember that a win is not income and should not be treated as a regular source of money.
• Consider taking a break if gambling is no longer enjoyable or feels difficult to control.

A budget can help you separate entertainment spending from essential household costs. If gambling begins to affect your ability to pay bills, meet commitments or save for important goals, stop gambling and seek support. Financial pressure can make it harder to make balanced decisions, so early action is important.

Gambling harm can develop gradually, and it is not always easy to recognise. A person may continue gambling even when they know it is causing stress, financial difficulty or conflict. Warning signs can affect your thoughts, feelings, behaviour, relationships and daily responsibilities.

You may need to take a break or seek help if you:

• Think about gambling frequently or feel restless when you try to stop.
• Spend more money or more time gambling than you originally intended.
• Increase the amount you gamble to experience the same excitement.
• Try to win back money after a loss, often by making larger or riskier bets.
• Hide your gambling activity, losses or transactions from family, friends or colleagues.
• Borrow money, sell possessions or use savings to continue gambling.
• Miss work, study, appointments, family activities or other responsibilities because of gambling.
• Feel anxious, guilty, ashamed, irritable or low after gambling.
• Argue with people close to you about money, time spent gambling or secrecy.
• Use gambling to manage loneliness, boredom, stress, sadness or other difficult feelings.
• Attempt to reduce or stop gambling but find that you cannot maintain the change.
• Experience financial hardship or difficulty paying regular expenses.

You do not need to wait for a serious problem before asking for help. If any of these signs apply to you, consider stopping gambling, restricting access to your account and speaking with someone you trust. Support is also available for family members and friends who are affected by another person's gambling.

If gambling is contributing to thoughts of self-harm, immediate danger or a mental health crisis, seek urgent help through appropriate emergency or crisis services in Australia. Your safety is more important than any gambling account, transaction or loss.

Royal Casino encourages players to use practical account controls and personal boundaries to manage their gambling. The features available can depend on the account, product or applicable requirements. Review the options shown in your account and contact the available customer support channel if you need help understanding a control.

Consider using the following controls

• Deposit limits to restrict the amount you can add during a selected period.
• Loss or wagering limits to help manage the amount you are prepared to risk.
• Session or time reminders to prompt you to review how long you have been playing.
• A temporary break when you want to pause gambling for a set period.
• Self-exclusion when you need a stronger and longer-term barrier to gambling access.
• Account activity and transaction records to help you review your spending and play.
• Marketing preferences that allow you to reduce or stop promotional communications where available.

Set limits before you start playing, rather than waiting until you feel affected by a loss or a strong urge to continue. A limit should be realistic, affordable and based on your own financial position. Do not raise a limit simply because you have lost money or because you believe a win is likely.

A break or self-exclusion is a protective step, not a failure. If you request a restriction, do not attempt to bypass it by opening another account, using another person's account or asking someone else to gamble on your behalf. Keep your login details secure and tell people close to you about your decision if that will help you maintain it.

Before you play, ask yourself

1. Can I afford to lose the amount I plan to spend?
2. Have I already reached the money or time limit I set?
3. Am I gambling because I want entertainment, or because I am trying to solve a problem?
4. Would I be comfortable telling someone I trust how much I am gambling?
5. Can I stop now without feeling distressed or needing to continue?
6. Would taking a break be the more sensible choice today?

If you are concerned about your gambling, speak openly with a trusted person and consider professional advice. Australian gambling support services, counselling organisations, financial counsellors, general practitioners and mental health professionals may be able to provide confidential guidance. Gambling Help Online is one example of an Australian support service that provides information and assistance. You can also look for services in your state or territory through recognised health and community organisations.

You can ask for help even if you are unsure whether your gambling is a problem. A counsellor can help you understand your behaviour, identify triggers, plan a break and manage financial or relationship concerns. Family and friends can also seek support if someone else's gambling is affecting their wellbeing, household finances or relationship.

Age, account and identity requirements

Gambling is restricted to adults who meet the applicable age and eligibility requirements. Do not allow a person under the required age to access your account, use your payment method or watch and participate through your login. Parents and guardians should take reasonable steps to prevent children from accessing gambling services, including using device controls, keeping passwords private and logging out after each session.

You are responsible for providing accurate information, protecting your account credentials and notifying Royal Casino if you believe your account has been accessed by someone else. Never share passwords, authentication codes or payment information. If you think another person is using your account, stop activity, secure your devices and use the available support process to report the concern.

Our approach to responsible gaming

Royal Casino provides responsible gaming information to help players make informed decisions. We may apply account checks, restrictions or other measures where required by applicable rules or where activity raises a safety concern. These measures are not a substitute for personal limits or professional support, and no account feature can guarantee that gambling will remain affordable or free from harm.

If you would like to discuss a responsible gaming option, use the customer support method made available through the Royal Casino website. Tell the support team whether you want information about limits, a temporary break, self-exclusion, account access or support services. You do not need to provide more personal information than is reasonably required to manage your request.

This page provides general information and is not financial, legal or medical advice. Responsible gaming requirements and support options can change, so check the current information available in your account and from Australian support organisations. If gambling is causing immediate danger or a serious crisis, seek urgent assistance through emergency or crisis services.