Betting Rules

By opening an account, accessing the betting services or placing a bet, you confirm that you have read and accepted these Betting Rules. The rules apply to all bets submitted through the website, mobile website or any other approved betting channel made available by Royal Casino. Additional rules may apply to a particular game, market, event or promotion. Where specific rules apply, they should be read together with these general conditions.

You are responsible for making sure that online gambling is lawful for you before using the services. Players must meet the applicable minimum age requirement and must be physically located in a jurisdiction where the relevant service is permitted. Royal Casino may use account, identity, location and payment checks to help meet legal, security and operational obligations.

Only one personal account may be used by each player unless a different arrangement is expressly approved. Account information must be accurate, current and complete. You must keep your login details private and must not allow another person to use your account. Bets placed through your account may be treated as having been placed by you, subject to any investigation into unauthorised access or technical issues.

A bet must be placed for your own personal use. You must not place bets on behalf of another person, operate an account for someone else, use automated systems without permission, or attempt to interfere with the normal operation of the website. Royal Casino may restrict, suspend or close an account where there are concerns about account security, unlawful activity, fraud, manipulation, misuse of the service or a breach of these rules.

Before submitting a bet, carefully check the selected game, event, market, outcome, stake, odds and any other information shown on the bet slip. A bet is normally treated as submitted when you confirm it through the betting interface. The information displayed after submission should be checked to make sure the bet has been recorded correctly.

A bet is not accepted until it has been processed by the betting system and a confirmation is displayed or otherwise recorded in your account. An entry in a bet history or transaction record may be used as evidence of the details submitted. If no confirmation is shown, do not assume that the bet has been accepted. Check your account history before attempting to submit the same bet again.

Prices, odds, lines, markets and other betting information may change before a bet is accepted. Where the system identifies a change, you may be asked to accept the updated terms before the bet is placed. A bet may be rejected, cancelled or referred for review if there is an obvious error, a technical problem, an unavailable market, a duplicated transaction or another valid operational reason.

• Review every selection and stake before confirming a bet.
• Do not rely on a screen preview as proof that a bet was accepted.
• Check the account's bet history for the final recorded details.
• Do not refresh repeatedly or submit duplicate bets when the website is slow or interrupted.
• Keep your device, browser and login details secure while using the betting services.

You are responsible for having a suitable device, internet connection and current software when using the service. Royal Casino is not responsible for a bet that is not received because of a problem with your device, connection or software, except where responsibility cannot lawfully be excluded. If you believe a bet has been recorded incorrectly, keep any relevant screenshots or transaction information and raise the matter through the available support process.

The odds or payout information shown on the bet slip indicate the potential return or the basis on which a bet may be settled. The exact calculation depends on the type of bet, the selected market and the rules displayed for that market. Before confirming a wager, make sure you understand whether the displayed figure includes your stake and whether the bet is a single, multiple, system, combination or another available bet type.

The minimum and maximum stake, payout or exposure for a market may vary. Any applicable limits are shown in the betting interface or in the relevant product information. A requested stake may be reduced, refused or subject to a different limit where required by the market, account status, risk controls, legal obligations or operational conditions.

Some markets may be subject to special conditions, including handicap rules, totals, place terms, starting price arrangements, dead-heat provisions, void conditions or other market-specific definitions. The relevant market description is part of the terms of the bet. If a market description is unclear, do not place the bet until you have obtained enough information to understand the possible outcomes.

Multiple and related selections

A multiple bet depends on the rules for every selection included in it. If one selection is void, the remaining selections may be treated in accordance with the applicable market rules. Selections that are connected, dependent or otherwise restricted may not be available in the same multiple. The betting interface may prevent certain combinations or apply a different calculation where selections cannot be combined normally.

Promotions and special offers

Promotional bets, enhanced odds, free bets and other offers may have separate eligibility, turnover, expiry and withdrawal conditions. Those conditions will apply in addition to these Betting Rules. If the promotional terms conflict with general information, the specific promotional terms usually govern the relevant offer, subject to applicable law. Never assume that a promotion applies unless the offer is shown as available to your account before you place the qualifying bet.

Bets are settled using the official result or source identified for the relevant market. Settlement may take place after the event has finished or after the information needed to determine the result has been verified. A result may be amended if the original result was incorrect, provisional or later overturned in accordance with the applicable rules. A result that is changed only after the market has been settled will be handled according to the relevant market conditions and applicable law.

If an event is postponed, abandoned, interrupted, shortened, rescheduled or otherwise changed, the applicable market rules will determine whether bets remain active, are settled, are partially settled or are void. Different markets may be treated differently for the same event. For example, a market based on an outcome already determined may be settled while another market requiring the full event may be cancelled.

A bet may be voided or cancelled where an event or market does not take place, where the required conditions are not met, where the bet was accepted in error, or where there is a material technical or administrative issue. If a bet is void, the stake will generally be returned unless a specific rule provides another lawful outcome. The applicable market rules should always be checked because the treatment of a void selection can differ between single and multiple bets.

Royal Casino may correct an obvious pricing, settlement or recording error. If an error results in an incorrect credit or debit to your account, the account may be adjusted to reflect the correct result. Where appropriate, you may be notified of the correction. You must not knowingly take advantage of an obvious error, system fault or pricing mistake.

Checking your betting history

Your account history may show submitted, accepted, pending, settled, void or cancelled bets. It is your responsibility to review this information and report any apparent discrepancy as soon as reasonably possible. Keep the bet reference, date, market and other relevant details when asking for a review. A review may require identity or account verification before information can be discussed.

Once a bet has been accepted, it generally cannot be changed or cancelled unless a specific feature or market rule allows it. Closing your browser, losing your internet connection or leaving the website does not cancel an accepted bet. You should only confirm a wager after checking all details and deciding that the stake is affordable for you.

If you have a question or believe that a bet, account transaction or settlement is incorrect, use the support channel made available on the website. Provide a clear description of the issue and enough information to identify the transaction. Royal Casino may review system records, bet logs, market information and other relevant material before reaching a decision. Investigations may take longer where an event result, account activity or identity information needs to be checked.

These rules do not remove any rights or protections that apply to Australian consumers under law. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. The rules may be updated from time to time to reflect changes to the service, products, law or operational requirements. The current version published on the website applies to new bets from the stated effective date.

Bet safely and responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a personal budget and time limit before you start, and never gamble with money needed for everyday expenses. Do not chase losses, borrow money to gamble, or bet when you are affected by alcohol, medication, stress or other circumstances that may affect your judgement.

• Decide how much you can afford to lose before placing a bet.
• Keep gambling separate from household, rent, bill and savings money.
• Take regular breaks and pay attention to how long you have been playing.
• Use available deposit, spending, session or account restriction tools where appropriate.
• Ask for support if gambling stops feeling enjoyable or begins to affect your finances, relationships, work or wellbeing.
• If you choose to self-exclude or restrict your account, do not attempt to create or use another account to continue gambling.

For more information about safer gambling options, review the Responsible Gambling page and the assistance information available through the website. If gambling is causing immediate financial or personal harm, stop using the service and seek independent support. By continuing to use Royal Casino, you confirm that you understand these Betting Rules and agree to follow them whenever you place a bet.