Privacy Policy

To provide an online casino service, Royal Casino may handle information that identifies you or is connected with your account. The information collected depends on how you use the website, which services you access and what information is needed to meet security and legal requirements. We seek to collect information that is reasonably necessary for these purposes.

Account and identity details

When you register or use an account, we may collect details such as your name, date of birth, residential or contact information, username, account preferences and other information you provide. We may also record account activity, responsible gaming selections, correspondence with support and information connected with your requests.

Verification information

Where verification is required, we may handle identity and address documents, information used to confirm your age and other details needed to assess whether an account can be opened or maintained. These records may be reviewed to help prevent identity misuse, fraud, money laundering, multiple-account activity and other prohibited conduct. You should only provide documents that are requested through an appropriate Royal Casino channel.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances and other transaction information. Payment providers may process payment details on our behalf. Depending on the payment method, Royal Casino may receive limited payment information, transaction references or confirmation details rather than complete payment credentials.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times, referral information and records of interactions with the website. We may also receive information through cookies and similar technologies.

Information you choose to provide

You may provide information when you contact support, submit a request, enter a promotion, respond to a survey or otherwise communicate with us. Please avoid sending unnecessary sensitive information. If you provide information about another person, you should have their permission and make sure they understand how it may be used.

Royal Casino may use personal information for the purposes described below. The specific use will depend on the nature of the information and your relationship with the website.

• To create, operate and maintain your account, including processing account requests and providing access to available services.
• To process deposits, withdrawals, wagers and other account transactions, and to keep accurate financial and account records.
• To verify your identity, age and account information where checks are required.
• To detect, prevent and investigate fraud, scams, account compromise, payment abuse, collusion, money laundering and other unlawful or prohibited activity.
• To meet legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to the services.
• To provide customer support, respond to questions, resolve complaints and communicate with you about your account or a service request.
• To maintain, secure, test and improve the website, systems and user experience.
• To understand general website use, measure performance and identify technical problems.
• To send service messages, security alerts and other important account communications.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information from your account, transactions, device and website activity when this is reasonably necessary for security, support, compliance or service improvement. We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so.

Marketing communications

If you receive promotional emails or other marketing messages, you can withdraw your consent or opt out at any time by using the unsubscribe option in the message or by contacting us. Opting out of marketing will not normally stop essential service, security or account communications. We may retain a record of your marketing preference so that we can respect your request.

When information may be shared

Royal Casino may share personal information where this is needed to operate the website, provide a requested service, protect users or meet a legal obligation. This may include sharing relevant information with payment and technology providers, identity and verification services, fraud prevention providers, customer support services, professional advisers and other suppliers who assist with the operation of the website. These providers should only use information for authorised purposes and are expected to protect it appropriately.

Information may also be disclosed to courts, law enforcement bodies, government authorities or other authorised parties where disclosure is required or permitted. We may share information to investigate suspected fraud, security incidents, breaches of terms, threats to users or other unlawful conduct. We may disclose information where necessary to protect our rights, the safety of players or the integrity of the services.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication processes and staff or supplier procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, payment, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.

Information may be processed or stored by service providers in locations outside Australia. Where this occurs, reasonable steps should be taken to protect the information and handle it in accordance with applicable privacy requirements. The protections available in another location may differ from those in Australia.

Depending on the circumstances and the privacy requirements that apply, you may have rights in relation to the personal information we hold about you. These rights can be affected by identity verification, legal obligations, security concerns, the rights of other people and the need to preserve records. We will explain if a request cannot be completed in full.

• Access: ask for information about the personal information we hold about you and, where appropriate, request a copy.
• Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
• Deletion: ask us to delete your personal information where it is no longer required or where deletion is otherwise available. We may need to retain some records for legal, security, dispute or account-management reasons.
• Marketing consent: withdraw your consent to marketing communications or change your marketing preferences at any time. This does not affect processing that is needed for account services, security or legal obligations.

To exercise these rights or ask a privacy question, contact support@royalcasino.wtf. Please include enough information for us to understand your request, but do not send payment passwords or unnecessary identity documents by email. We may need to verify your identity before providing information or making changes. This helps protect accounts from unauthorised requests.

We aim to respond to valid privacy requests within a reasonable period. If more time is needed because a request is complex or requires consultation, we may explain the reason. If you believe your information has been handled incorrectly, you can first contact us so that we can review the concern and try to resolve it.

Keeping your information accurate

You should keep your account details accurate and tell us if important information changes. You can contact support if you cannot update details through the website. We may ask for supporting information before changing identity, payment or other account details.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website traffic and improve performance. Some cookies are necessary for core account and website functions, while others help us analyse use or provide relevant communications. Cookies may be placed by Royal Casino or by service providers working on our behalf.

You can manage or remove cookies through your browser settings. Blocking or deleting cookies may affect how the website works, and some account features may not be available without necessary cookies. Browser controls vary, so check the help information for your chosen browser.

Children and young people

The services are intended for people who meet the applicable minimum age and eligibility requirements. We do not knowingly seek to collect information from anyone who is not permitted to use online gambling services. If you believe a young person has provided information or created an account, contact support so the matter can be reviewed.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, information practices or legal obligations change. The updated version will be made available on the website and will apply from the date stated or, if no date is stated, when published. You should review this page from time to time. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any consent that is required.

If you have questions about this Privacy Policy, want to exercise a data right or need help with a privacy concern, contact support@royalcasino.wtf.